KPMG LLP
Envision communication
beyond the PDF
Since COVID-19 has limited the ways we engage with clients, it’s more important than ever to find effective ways to deliver information that really engages your audience.
Envision
communication
beyond the PDF
Since COVID-19 has limited the ways we engage with clients, it’s more important than ever to find effective ways to deliver information that really engages your audience.
First is the venerable PDF which offers the advantage of design fidelity and easy portability. But while it’s the standard, and will remain key to most marketing plans, PDFs display as static pages that can become tedious to view on screen, often requiring printing to be properly read. Sometimes printing is not an option. So you ask, “What about an interactive PDF?” Once a promising option, much of its functionality depended on Flash, which isn’t supported on most mobile devices. Furthermore with the myriad PDF readers out there, even the basic function of buttons can be unpredictable on tablets and phones.
PowerPoint presentations, while offering interactivity, are generally built to be “delivered” rather than read, and often become too large to easily email. Additionally, animation effects don’t play on phones and tablets where the user may not have the PPT application.
So…what’s the answer? Enter HTML5. Essentially a customized micro-site, it offers easy delivery of content with a simple clickable link; doesn’t require any special software or downloads; and is cross device compatible. And, most exciting, it can include:
On the following pages we invite you to explore some examples of how you can leverage the HTML5 format to deliver more compelling and flexible content to your clients.
• Video
• Animations
• Scrollable Frames
• Multi-state objects
• Button actions related to several of the above items
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Technology is the great enabler of superior customer experiences. It performs this role by relieving human agents of duties that intelligent systems can now handle. Technology also enables agents to respond in a more thorough and personalized fashion in complex or sensitive instances.
Keeping human agents involved is critical even as companies move to self-service for simpler transactions. Customers will continue to demand conversations with humans to resolve more complex issues. When customers make contact in those instances, companies will need to quickly identify the issues and respond based on each customer’s intent and sentiment.
Machine learning and natural language processing can augment human agents by quickly synthesizing all the relevant data and suggesting a personalized resolution. Once the issue has been resolved, the system can learn from the experience to enhance its ability to serve future customers.
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Technology is the great enabler of superior customer experiences. It performs this role by relieving human agents of duties that intelligent systems can now handle. Technology also enables agents to respond in a more thorough and personalized fashion in complex or sensitive instances.
Keeping human agents involved is critical even as companies move to self-service for simpler transactions. Customers will continue to demand conversations with humans to resolve more complex issues. When customers make contact in those instances, companies will need to quickly identify the issues and respond based on each customer’s intent and sentiment.
Machine learning and natural language processing can augment human agents by quickly synthesizing all the relevant data and suggesting a personalized resolution. Once the issue has been resolved, the system can learn from the experience to enhance its ability to serve future customers.
<
Technology is the great enabler of superior customer experiences. It performs this role by relieving human agents of duties that intelligent systems can now handle. Technology also enables agents to respond in a more thorough and personalized fashion in complex or sensitive instances.
Keeping human agents involved is critical even as companies move to self-service for simpler transactions. Customers will continue to demand conversations with humans to resolve more complex issues. When customers make contact in those instances, companies will need to quickly identify the issues and respond based on each customer’s intent and sentiment.
Machine learning and natural language processing can augment human agents by quickly synthesizing all the relevant data and suggesting a personalized resolution. Once the issue has been resolved, the system can learn from the experience to enhance its ability to serve future customers.
>
Technology is the great enabler of superior customer experiences. It performs this role by relieving human agents of duties that intelligent systems can now handle. Technology also enables agents to respond in a more thorough and personalized fashion in complex or sensitive instances.
Keeping human agents involved is critical even as companies move to self-service for simpler transactions. Customers will continue to demand conversations with humans to resolve more complex issues. When customers make contact in those instances, companies will need to quickly identify the issues and respond based on each customer’s intent and sentiment.
Machine learning and natural language processing can augment human agents by quickly synthesizing all the relevant data and suggesting a personalized resolution. Once the issue has been resolved, the system can learn from the experience to enhance its ability to serve future customers.
<
Technology is the great enabler of superior customer experiences. It performs this role by relieving human agents of duties that intelligent systems can now handle. Technology also enables agents to respond in a more thorough and personalized fashion in complex or sensitive instances.
Keeping human agents involved is critical even as companies move to self-service for simpler transactions. Customers will continue to demand conversations with humans to resolve more complex issues. When customers make contact in those instances, companies will need to quickly identify the issues and respond based on each customer’s intent and sentiment.
Machine learning and natural language processing can augment human agents by quickly synthesizing all the relevant data and suggesting a personalized resolution. Once the issue has been resolved, the system can learn from the experience to enhance its ability to serve future customers.
<
Technology is the great enabler of superior customer experiences. It performs this role by relieving human agents of duties that intelligent systems can now handle. Technology also enables agents to respond in a more thorough and personalized fashion in complex or sensitive instances.
Keeping human agents involved is critical even as companies move to self-service for simpler transactions. Customers will continue to demand conversations with humans to resolve more complex issues. When customers make contact in those instances, companies will need to quickly identify the issues and respond based on each customer’s intent and sentiment.
Machine learning and natural language processing can augment human agents by quickly synthesizing all the relevant data and suggesting a personalized resolution. Once the issue has been resolved, the system can learn from the experience to enhance its ability to serve future customers.
>
Technology is the great enabler of superior customer experiences. It performs this role by relieving human agents of duties that intelligent systems can now handle. Technology also enables agents to respond in a more thorough and personalized fashion in complex or sensitive instances.
Keeping human agents involved is critical even as companies move to self-service for simpler transactions. Customers will continue to demand conversations with humans to resolve more complex issues. When customers make contact in those instances, companies will need to quickly identify the issues and respond based on each customer’s intent and sentiment.
Machine learning and natural language processing can augment human agents by quickly synthesizing all the relevant data and suggesting a personalized resolution.
<
Technology is the great enabler of superior customer experiences. It performs this role by relieving human agents of duties that intelligent systems can now handle. Technology also enables agents to respond in a more thorough and personalized fashion in complex or sensitive instances.
Keeping human agents involved is critical even as companies move to self-service for simpler transactions. Customers will continue to demand conversations with humans to resolve more complex issues. When customers make contact in those instances, companies will need to quickly identify the issues and respond based on each customer’s intent and sentiment.
Machine learning and natural language processing can augment human agents by quickly synthesizing all the relevant data and suggesting a personalized resolution.
<
Technology is the great enabler of superior customer experiences. It performs this role by relieving human agents of duties that intelligent systems can now handle. Technology also enables agents to respond in a more thorough and personalized fashion in complex or sensitive instances.
Keeping human agents involved is critical even as companies move to self-service for simpler transactions. Customers will continue to demand conversations with humans to resolve more complex issues. When customers make contact in those instances, companies will need to quickly identify the issues and respond based on each customer’s intent and sentiment.
Machine learning and natural language processing can augment human agents by quickly synthesizing all the relevant data and suggesting a personalized resolution.
>
Making charts to expand interest!
Confidence in prospects for growth in the global economy, then and now.
Very confident
Confident
Neutral
Not very confident
Not at all confident
Initial survey results
Follow-up Survey results
Initial survey results
Follow-up survey results
Making charts to expand interest!
Very confident
Confident
Neutral
Not very confident
Not at all confident
Initial survey results
Follow-up Survey results
Initial survey results
Follow-up survey results
Cyber
Security
Emerging/
disruptive
technology
Return to
territorialism
Supply
chain
Talent
Initial survey results
Follow-up
Survey results
Initial survey results
Follow-up Survey results
Very
confident
Confident
Neutral
Not very
confident
Not at all
confident
Put survival first
Top-line growth is important but not the same as survival of the enterprise. Today’s trying times will force companies to evaluate everything they do across the enterprise to determine which initiatives are essential for survival, and budget accordingly. Emerging technology has clearly become essential. Decision-makers should ask themselves: Are potential technology initiatives competing for dollars with projects totally outside of the technology arena? What tradeoffs can we make to get the funds to invest?
Put survival first
Top-line growth is important but not the same as survival of the enterprise. Today’s trying times will force companies to evaluate everything they do across the enterprise to determine which initiatives are essential for survival, and budget accordingly. Emerging technology has clearly become essential. Decision-makers should ask themselves: Are potential technology initiatives competing for dollars with projects totally outside of the technology arena? What tradeoffs can we make to get the funds to invest?
Put survival first
Top-line growth is important but not the same as survival of the enterprise. Today’s trying times will force companies to evaluate everything they do across the enterprise to determine which initiatives are essential for survival, and budget accordingly. Emerging technology has clearly become essential. Decision-makers should ask themselves: Are potential technology initiatives competing for dollars with projects totally outside of the technology arena? What tradeoffs can we make to get the funds to invest?
We can embed videos that are hosted on the company’s YouTube channel. This makes it easy to leverage and share existing assets, giving them additional exposure and adding richness to the design.
We can embed videos that are hosted on the company’s YouTube channel. This makes it easy to leverage and share existing assets, giving them additional exposure and adding richness to the design.
Johnathan is the Global
Head for Technology, Media
& Telecommunications (TMT) for KPMG International based in Silicon Valley. A highly accomplished executive with over 20 years international experience, Alex joined KPMG in 2012 as the Chief Operating Officer in the UK, taking up the leadership of the UK TMT sector in 2015. In 2020 he took on greater responsibility running KPMG’s multi-billion-dollar global TMT business.
Faye is the National Sector
Leader for KPMG’s Telecommunications practice.
She is responsible for orchestrating the U.S. firm’s capabilities, knowledge and expertise to address the strategic agendas of telecommunications organizations. Faye combines a deep understanding of current industry trends with an informed perspective on the future to help companies navigate through periods of dramatic change.
Alan is a partner with KPMG Portugal where he oversees the KPMG Telco Center of Excellence and Africa and Middle East Telecommunication Group for all Advisory initiatives. With over 20 years of experience in professional services, Alan has focused on working as key advisor to C-Level functions with global telecommunications clients to support business transformation and cost optimization programs.
Johnathan Wentzel
Faye Talmadge
Alan Hornblatt
Johnathan is the Global
Head for Technology, Media
& Telecommunications (TMT) for KPMG International based in Silicon Valley. A highly accomplished executive with over 20 years international experience, Alex joined KPMG in 2012 as the Chief Operating Officer in the UK, taking up the leadership of the UK TMT sector in 2015. In 2020 he took on greater responsibility running KPMG’s multi-billion-dollar global TMT business.
Johnathan Wentzel
Faye is the National Sector
Leader for KPMG’s Telecommunications practice.
She is responsible for orchestrating the U.S. firm’s capabilities, knowledge and expertise to address the strategic agendas of telecommunications organizations. Faye combines a deep understanding of current industry trends with an informed perspective on the future to help companies navigate through periods of dramatic change.
Faye Talmadge
Alan is a partner with KPMG Portugal where he oversees the KPMG Telco Center of Excellence and Africa and Middle East Telecommunication Group for all Advisory initiatives. With over 20 years of experience in professional services, Alan has focused on working as key advisor to C-Level functions with global telecommunications clients to support business transformation and cost optimization programs.
Alan Hornblatt
Johnathan is the Global
Head for Technology, Media
& Telecommunications (TMT) for KPMG International based in Silicon Valley. A highly accomplished executive with over 20 years international experience, Alex joined KPMG in 2012 as the Chief Operating Officer in the UK, taking up the leadership of the UK TMT sector in 2015. In 2020 he took on greater responsibility running KPMG’s multi-billion-dollar global TMT business.
Johnathan Wentzel
Faye is the National Sector
Leader for KPMG’s Telecommunications practice.
She is responsible for orchestrating the U.S. firm’s capabilities, knowledge and expertise to address the strategic agendas of telecommunications organizations. Faye combines a deep understanding of current industry trends with an informed perspective on the future to help companies navigate through periods of dramatic change.
Faye Talmadge
Alan is a partner with KPMG Portugal where he oversees the KPMG Telco Center of Excellence and Africa and Middle East Telecommunication Group for all Advisory initiatives. With over 20 years of experience in professional services, Alan has focused on working as key advisor to C-Level functions with global telecommunications clients to support business transformation and cost optimization programs.
Alan Hornblatt